FRERQUENTLY ASKED QUESTIONS

Do you create custom gifts? What about group or corporate orders?

Yes! Visit our custom design page to place an individual custom order, starting in size Petit ($50), and Signature ($75), or Luxe ($120). If you are interested in a larger gift, group, or corporate order, contact the studio to discuss your needs.

 

How long will it take for my gift to arrive? Can I expedite my gift?

Anticipate 3-8 business days depending on if we will be delivering locally or shipping. Once your order is placed, there is a lead time of 1-2 business days prior to delivery or shipping. Our gifts ship UPS ground from the Midwest, taking 1-5 business days to arrive at destinations in the U.S.

If a gift is returned due to an improper address the client is responsible for any and all reshipping or delivery fees.

For orders requiring quick arrival, please contact us prior to your order. We can rush lead time to 1 business day for a $25 fee on top of the delivery or shipping charge. Delivery will be next day or UPS offers 2nd day shipping and pricing is calculated according to destination. We will prepare an invoice for your order with up-to-the-minute costs.

 

Can you accommodate dietary restrictions?

We are able to accomodate diverse dietary needs. For example, we regularly stock delicious chocolate products that are both gluten-free and dairy-free. Describe any restrictions under ‘Special Requests’ in the order form online.

 

Can alcohol be included in a gift box?

Alcohol may only be included in a custom gift box for local pick-up only. The studio is unable to ship or deliver alcohol at this time. For an order including alcohol, there will be an additional charge of $25.